What To Expect

Thank you for choosing Northeast Health Services for your care.  We take our responsibility to appropriately bill and collect payment seriously.  We understand billing can often be a frustrating process and would like to share some tips to make the process smooth and what you can expect from us. 

When scheduling your first appointment: 

• Provide accurate and up-to-date insurance information. 
• If you have more than one insurance, please make sure to provide both.  Your insurance companies will need to coordinate your benefits (COB); please ensure you have informed your insurance companies of your full coverage as they may require patient confirmation.
• Provide a credit card on file (non-Medicaid clients only).  Please note that it is our policy to have a credit card on file prior to scheduling an appointment.
• Please review and sign the financial policy.

At your appointment: 

• Provide any updates to insurance information. 
• Pay your co-pay, if applicable. 

After your appointment: 

• If you did not pay your co-pay at your appointment, we will run your credit card on file for your co-payment. 
• After your insurance company processes your claim, they will send an Explanation of Benefits (EOB) to us and you.  Upon receipt of the EOB, we will charge your credit card on file for any remaining client responsibility such as a deductible, co-insurance, no-show fee or non-covered service. 
• If there is any remaining patient balance, you will receive a client statement.  The client statement will direct you to multiple options for payment. 
• Unpaid high balances may delay the ability to schedule future sessions.

If you do not show up to your appointment or cancel prior to 24 hours before your appointment, you will be charged a no show fee (if you are not a Medicaid client). 

Please note: we are not responsible for credit card declines or fees for non-sufficient funds.  Please ensure your credit card information is up to date.